Every client conversation, in one shared inbox.

Desk brings client email, SMS and chat into VaroVet, matched to the client and pet. Your team sees what’s waiting, who’s on it, and the whole history before replying.

One inbox, every channelEmail, SMS and chat side by side, sorted by the latest message.

Assign and hand overGive a conversation to a colleague; their initials show on the row.

Context in one clickOpen the client and pet card, or the next visit, from the thread.

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Shared inbox5 open · 2 unread

Search conversations…

Callum Price4 min

Luna’s eaten again this morning — still OK at 10:15?SW

Hannah Patel22 min

Could you send Milo’s vaccination card as a PDF for the kennels?

George Bennett1 h

Pepper’s stitches look a bit red — photo attachedJO

Amelia Wright3 h

Booking request — Nala, Thursday afternoon

Emma Thompson1 d

Thank you! Biscuit’s home and purring.

Callum Price · Luna

SMS · 07700 900461 · Ragdoll, 4 y

Open pet card

Luna’s eaten again this morning — is she still OK to come in at 10:15?

08:41

Yes, that’s fine — it’s a routine check-up, no fasting needed. See you at 10:15.

Sarah W. · 08:44

Reply by SMS…Send

Every conversation, on the record

Folders and drag-to-file Sort conversations into inboxes for reception, the ward or billing.

Automated messages logged Reminders and confirmations VaroVet sends appear in Desk, so you see exactly what the client got.

App messages too Messages from VaroVet Pets land in the same inbox, with photos and PDFs attached.

Drafts that stay put Start a reply, get pulled away, and pick it up where you left it.

Role-based access Choose which roles can read and reply to client messages.

Pricing

varovet Desk

€39

per clinic per month

Plus SMS at your existing per-message rates. Email and in-app chat unmetered.

See pricing

Works with

Automated remindersSMS and email before and after visits → Vaccinations & remindersBatch-traced records, due-date reminders → Online bookingBooking page and website widget → Roles & permissionsCustom roles per resource →

Every client conversation, in one shared inbox.

Every conversation, on the record

All the clinical depth. None of the complexity.