Communications Hub — VaroVet
Communications Hub

Every client message, one inbox

Portal messages, emails, and SMS — all tracked as tickets. Assign to vets, set priorities, and never let a client question slip through.

app.varovet.com/tickets
Folders
Assigned to
Labels
UrgentFollow-upPrescriptionLab results
Newest
🐕
Max — post-surgery follow-upPortal
Sarah Mitchell·12m

Hi, Max has been licking his stitches despite the cone. Should I be concerned or...

OpenHigh
DT
🐱
Whiskers — prescription refillEmail
James Parker·1h

Could you please refill the thyroid medication for Whiskers? We're running low...

OpenNormal
DR
🐕
Rex — diet plan questionSMS
Emily Dawson·3h

Thanks for the diet plan. Just wanted to confirm — is it 200g twice daily or...

Awaiting replyNormal
DT
🐱
Luna — lab results inquiryPortal
Oliver Harris·5h

Are Luna's blood work results back yet? The vet mentioned it would take about...

Awaiting replyLow
DR
🐕
Buddy — vaccination certificateEmail
Sophie Turner·1d

We're travelling next month and need a vaccination certificate for Buddy...

OpenLow
RC
Why VaroVet communications?

Stay connected with every pet owner

SMS reminders, email notifications, and a built-in messaging portal. Clients message you on their terms, your team responds from one place.

Unified ticket inbox
Portal messages, emails, and SMS arrive as trackable tickets with priority and assignment.
SMS reminders
Automated appointment reminders and follow-up messages via SMS.
In-app messaging
Pet owners message your clinic directly through the customer portal.
Message templates
Save time with pre-built templates for common communications.
Broadcast messages
Send announcements to all clients or specific groups.
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Customer portal

What your clients see

Pet owners open the portal on their phone and message your clinic instantly — no app download needed. They see the vet's name, the pet and appointment context, and get replies in real-time.

  • Mobile-first — works perfectly on any phone browser
  • Context-aware — shows the pet and upcoming appointment
  • Branded with your clinic name and logo
9:41
GV
Greenfield Vet Clinic
Dr. Thompson
🐕Buddy — Post-surgery follow-upDay 3

Hi Sarah! It's Dr. Thompson. Just checking in — how is Buddy's incision looking 3 days post-surgery?

10:15

Hi! He's doing much better, swelling went down and he's eating normally again.

10:22

Here's how it looks this morning:

10:22
Photo sent10:23

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