Communications Hub
Every client message, one inbox
Portal messages, emails, and SMS — all tracked as tickets. Assign to vets, set priorities, and never let a client question slip through.
SMS
+1 (415) ••• 1100
Confirm Rex's appointment
varovet.com/s/h9x4
Vaccination reminder for Luna
hello@clinic.varovet.com
Why VaroVet communications?
Stay connected with every pet owner
SMS reminders, email notifications, and a built-in messaging portal. Clients message you on their terms, your team responds from one place.
- Unified ticket inboxPortal messages, emails, and SMS arrive as trackable tickets with priority and assignment.
- SMS remindersAutomated appointment reminders and follow-up messages via SMS.
- In-app messagingPet owners message your clinic directly through the customer portal.
- Message templatesSave time with pre-built templates for common communications.
- Broadcast messagesSend announcements to all clients or specific groups.
Customer portal
What your clients see
Pet owners open the portal on their phone and message your clinic instantly — no app download needed. They see the vet's name, the pet and appointment context, and get replies in real-time.
- Mobile-first — works perfectly on any phone browser
- Context-aware — shows the pet and upcoming appointment
- Branded with your clinic name and logo
Welcome back,
James Parker
Rex
Labrador · 4y 2m · vax up to date
Upcoming visit
Jun
25
Annual check-up · Dr. Parker
Tue · 10:30 · Exam 2
From your clinic
Rex's lab results came back normal. Keep him on the diet through Friday and we'll review at his next visit.
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